Dear Addy,
My insurance company is making it increasingly difficult to access the services and products I need to care for my bleeding disorder, which has led to delayed care. How can I report these issues?
Signed,
Frustrated
__________________________________________________________________________________________________________________
Dear Frustrated,
You are not alone in your concerns. In August 2015, HFA launched Project CALLS (Creating Alternatives to Limiting and Lacking Services) in response to community members experiencing barriers to care due to limitations or mandates set by their insurance company. CALLS is an opportunity to advocate for yourself and the bleeding disorders community.
You can report your insurance issues by sharing your story with the Project CALLS team:
- Complete the form online
- Speak privately with a trained HFA staff member by calling 202-836-2530
- Email the Project CALLS team
- Have HFA contact you
By participating in CALLS, you will help your fellow community members and receive a Patient Insurance Log Book to keep records when you are communicating with your insurance company.
HFA’s goal for Project CALLS is to identify trends in health insurance that create barriers to accessing care and treatment of bleeding disorders by collecting stories from the bleeding disorders community across the country. The more data we collect, the more information we will have to build a case for change.
Sincerely,
Addy
Have a question? Click HERE. Your name will be changed in the response.
HFA frequently receives questions from the bleeding disorders community related to advocacy issues. The questions often impact the entire community. In an effort to reach the largest audience possible with our responses to these widely applicable questions, HFA developed “Dear Addy.” Questions submitted to this column are edited in order to protect privacy and should be considered educational only, not individual guidance.
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