As COVID-19 threatens the livelihood of families across the U.S. who are part of the bleeding disorders community, the need for a national resource to apply for and receive emergency financial assistance is paramount. In response, we have created the HFA COVID-19 Relief Fund as a restricted fund within the Helping Hands program.

We are providing financial relief for members of the bleeding disorders community who are grappling with a significant loss of income due to COVID-19 and have urgent need. The fund will provide emergency financial assistance for payment toward one essential household bill聽such as a mortgage, rent, water, electricity, phone, or car payment. Please read all information below before submitting a referral.聽Thank you for your patience as we process a high volume of referrals during this unprecedented time. It may take up to 14 days for the applicant to receive a call.聽


You can make a difference in your community today.

donate聽聽 聽 聽 聽 聽聽REFER A FAMILY

We CANNOT process referrals submitted by someone who is not an eligible referrer. See #2 below. We count on referrers to know the situation of the household they are referring. If the household鈥檚 financial need is A) not urgent, B) unrelated to COVID-19, or C) cannot be served by payment toward one housing, utility, or vehicle bill, PLEASE DO NOT PROCEED WITH THE REFERRAL. Please see if the household is eligible for HFA鈥檚 Helping Hands programs or can be served by resources on our Patient Assistance Portal.

The COVID-19 Relief Fund is only possible with the support from our donors. Thank you to the following companies for their generous contributions:


  1. Who is eligible to apply?
    Applicants must meet the following criteria:

    1. The applicant has a bleeding disorder or lives in the same physical household as a person with a bleeding disorder.
    2. The applicant resides in the U.S. or a U.S. territory.
    3. The household income has decreased because of the COVID-19 public health crisis.
    4. The household is unable to pay one or more essential household bills (mortgage, rent, water, electricity, phone, or car payment) because COVID-19 has decreased financial resources.
    5. The household has not previously applied to the COVID-19 Relief Fund. Previous application to Helping Hands does not impact eligibility for the COVID-19 Relief Fund.
  2. Who can refer an applicant?
    Applicants must be referred by an eligible referrer who serves the family in a professional capacity. We do not accept self-referrals. Eligible referrers include:
    鈥 Physician, nurse, or social worker from a Hemophilia Treatment Center or other healthcare organization that cares for the person with the bleeding disorder
    鈥 Representative from a national, regional, state, or local bleeding disorder organization
    鈥 Homecare/pharmacy representative
    鈥 Referrers can not be relative or employer of the applicant
  3. What does the process look like?
    Referrers will complete our online referral form.* Make sure your referrer has information needed for the referral, as the more information they submit online, the quicker our follow-up call will be. Required information can be found here. Once a referral is received, an HFA staff member will call the applicant to confirm information and complete the application. Staff will also share additional resources that may help the household during this time. If and when your application is approved, HFA will issue payment toward the bill.
  4. Is the process confidential?
    Yes. We take great pride in maintaining confidentially with our applicants and will be using the same approach that we鈥檝e taken for the past 23 years with our Helping Hands program.
  5. How long does this process take?
    Due to the difficulties in projecting the volume of referrals we鈥檒l receive, it鈥檚 hard to say. Referrals are received on an ongoing basis and our follow-up calls are made in the order referrals are received. We have trained additional staff to assist with the influx of applications. You can expedite the process as a referrer and applicant by submitting a complete referral; submitting a copy of the bill with the referral; answering calls, emails, and/or texts; and making sure your voicemail box is set up and working!
  6. Where does the payment go?
    If the application is approved, funds will be paid directly toward the bill (payment to landlord, utility company, etc.) so you get quick relief.

*A referral indicates permission to contact both the applicant and the referrer. We will be in touch with the referrer or a local professional about any safety issues raised in our phone interview.


We know from experience that families facing financial hardship right now will have a long road to recovery鈥攁nd every helping hand they receive will mean less debt, more food on the table, and more capacity to focus on what matters most: the health of their families. If you have resources to share with families in need, we welcome your participation, too!

You, too, can make an impact today.


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