Dear Addy,

I recently attended an event and learned about submitting issues with my insurance to HFA鈥檚 Project CALLS. However, I still have some questions about how CALLS works and what happens when I submit an issue. Can you explain the process?


CALLS Quandary

Dear Quandary,

HFA created an infographic to answer this very question! You can also read more about Project CALLS in this Dear Addy post from January 2018.

As noted in the infographic, patient stories will help HFA better understand how insurance industry policies are affecting the bleeding disorders community. The data will be collated and used to identify trends to build a case for change with national and state legislators, regulators, and private payers. Any identifying information provided will remain strictly confidential and anonymous. See the data HFA has compiled thus far here, including the spring/summer 2018 report.

If you have additional questions about CALLS, email or call 202-836-2530.



Have a question? Click HERE. Your name will be changed in the response.

HFA frequently receives questions from the bleeding disorders community related to advocacy issues. The questions often impact the entire community. In an effort to reach the largest audience possible with our responses to these widely applicable questions, HFA developed 鈥淒ear Addy.鈥 Questions submitted to this column are edited in order to protect privacy and should be considered educational only, not individual guidance

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